Service & Payment Policy

These terms explain when a delivery becomes confirmed, how payment is collected, and when payment is due. The payment requirement shown on the final written quote or service agreement controls if it differs from the general schedule below.

Quotes and bookings

Website estimates and form submissions are requests for review and do not create a confirmed booking or reserve a driver. HHA Courier Services confirms availability, final pricing, timing, cargo requirements, and the payment requirement before pickup or dispatch.

Payment timing by service type

• New or one-time deliveries: Full payment is due after the customer approves the final quote and before pickup or dispatch.
• Advance bookings: HHA may require a $25 booking deposit after approval. The deposit is credited toward the confirmed delivery total, and the remaining balance is due before service unless the written quote states otherwise.
• Rush, STAT, after-hours, and paid-pilot service: Full payment is due after quote approval and before dispatch.
• Recurring scheduled routes: Initial or pilot routes are prepaid. Recurring service does not automatically create credit terms. After account approval and a written route schedule or service agreement, HHA may issue one weekly invoice due upon receipt or approve Net-15 terms.
• Net-30 terms: Available only when approved in writing for an established corporate or government account.
• Additional charges: Customer-approved wait time, added stops, tolls, parking, returns, after-hours work, or route changes may be billed after delivery. These charges are due upon receipt unless approved written account terms apply.

How payment is received

HHA normally sends a secure Stripe invoice or payment link after the quote is approved. The customer may use the payment methods displayed by Stripe. A business check must be approved by HHA before service. Payment is not considered received until it has successfully cleared.

Past-due recurring accounts

HHA may pause future pickups, route coverage, or dispatches when an invoice is past due. Any different billing schedule or credit term must be approved in writing before service.

Booking deposit and cancellation

The $25 booking deposit is credited toward the confirmed delivery total. Payment does not guarantee dispatch until HHA accepts the request. Cancellations made at least 24 hours before pickup are eligible for a refund or one transfer. For cancellations within 24 hours, the deposit becomes nonrefundable once HHA confirms the request. A last-minute request remains refundable until HHA confirms it. If HHA cannot accept or must cancel the service, the deposit is refunded. No-shows and customer-caused failed pickups, including an inaccessible location, incorrect address, unavailable cargo, or missing access information, are nonrefundable.

After-hours pricing

A pickup or delivery scheduled between 8:00 PM and 6:00 AM adds $25 or 25%, whichever is higher, to the confirmed service price. After-hours charges are separate from the booking deposit and are confirmed before dispatch.

Customer information

Contact and delivery information submitted through this website is used to review requests, prepare quotes, communicate with customers, and provide requested services. Do not submit patient names, medical records, or other protected health information through general website forms.

Delivery conditions

Wait time, added stops, tolls, parking, difficult access, oversized cargo, return trips, after-hours service, and other special requirements may affect final pricing. Customers are responsible for providing accurate addresses, contacts, cargo details, and access instructions.

Contact

Questions may be sent to services@hhacourier.com or 678-470-2755.