HHA COURIER SERVICE, BOOKING & PAYMENT POLICY
This policy applies to courier, medical delivery, STAT, scheduled route, office, parts, small freight, overflow, and business-to-business delivery services provided by HHA Courier.
By approving a quote, submitting payment, or confirming a delivery request, the client agrees to the following terms.
SERVICE HOURS AND AVAILABILITY
HHA Courier operates 24 hours a day, Monday through Saturday.
Sunday service is available by special request only and must be approved in advance.
All service is subject to driver availability, distance, cargo requirements, route timing, weather, traffic conditions, and safe operating conditions.
Submitting a quote request does not guarantee availability or reserve a driver.
SERVICE AREA
HHA Courier primarily serves Lawrenceville, Gwinnett County, Metro Atlanta, surrounding Georgia areas, and approved long-distance Georgia destinations.
Pickup or delivery locations outside the normal service area may require additional mileage, travel, toll, lodging, after-hours, or special-service charges.
QUOTES AND BOOKING CONFIRMATION
All rates shown on the website are starting rates and are provided for general reference.
Final pricing may depend on:
• Pickup and delivery addresses
• Loaded mileage and total travel distance
• Requested pickup time
• Delivery deadline
• STAT, rush, after-hours, overnight, weekend, or Sunday service
• Number of stops
• Cargo size, weight, and quantity
• Required vehicle or cargo capacity
• Wait time
• Tolls, parking, loading, or access requirements
• Special handling or documentation
• Return trips or redelivery attempts
A delivery is not officially booked until HHA Courier confirms the price, availability, pickup information, and payment requirements.
Do not submit payment through the Pay Invoice page unless you have already received an approved quote or invoice.
INFORMATION REQUIRED FOR DISPATCH
Clients must provide accurate and complete information, including:
• Pickup address
• Delivery address
• Contact name and phone number at each location
• Requested pickup time or pickup window
• Delivery deadline
• Item description
• Number of pieces
• Approximate weight and dimensions
• Loading or unloading requirements
• Special handling instructions
• Access codes, suite numbers, gate instructions, or receiving procedures
HHA Courier is not responsible for delays caused by incomplete, inaccurate, or missing information.
PAYMENTS THROUGH STRIPE
HHA Courier accepts electronic payments through Stripe.
New customers may be required to pay the approved quote in full before dispatch. Payment confirms acceptance of the quoted service and this policy.
Approved business clients may qualify for invoicing or Net-15/Net-30 payment terms. Account terms must be approved in writing and may be changed or withdrawn if payments are late.
Clients are responsible for:
• Paying the correct approved invoice amount
• Using the invoice or Stripe payment link provided by HHA Courier
• Providing accurate billing information
• Paying approved additional charges resulting from wait time, added stops, returns, redelivery, parking, tolls, or changed service requirements
Unpaid or overdue balances may result in delayed service, suspended account privileges, cancellation of invoice terms, or prepayment requirements for future deliveries.
Payment information entered through Stripe is subject to Stripe’s payment processing terms and privacy practices.
REFUNDS
Payments are generally refundable before dispatch if the delivery has not been assigned and HHA Courier has not incurred costs related to the service.
Once a driver has been dispatched, cancellation fees apply and the payment may no longer be fully refundable.
Completed deliveries, attempted deliveries, wait time, return trips, redeliveries, tolls, parking expenses, and other services already performed are nonrefundable.
Approved refunds will be returned through the original Stripe payment method when possible. Bank and card processing times may vary.
WAIT TIME
Unless a quote states otherwise, the first 15 minutes of wait time at pickup or delivery are included.
After the included period, wait time is charged at $10 per additional 15-minute period.
Wait time may include delays caused by:
• Items not being ready
• Loading or unloading
• Paperwork
• Security check-in
• Incorrect access instructions
• Recipient unavailability
• Closed departments
• Customer-requested delays
Extended wait time may affect the delivery deadline or availability for additional stops.
CANCELLATIONS
Deliveries canceled before dispatch may be canceled without a dispatch fee unless special arrangements, reservations, or expenses have already been made.
A cancellation made after the driver has been dispatched may result in a $25 cancellation or callout fee.
If the driver has arrived at the pickup location, the full minimum service charge may apply.
STAT, after-hours, overnight, weekend, Sunday, long-distance, reserved-route, or specialty deliveries may have additional cancellation requirements stated in the approved quote.
ADDITIONAL STOPS AND CHANGES
A standard delivery includes one pickup location and one delivery location unless otherwise stated.
Additional stops, address changes, added items, increased cargo size, changed deadlines, or service upgrades must be approved by HHA Courier.
Changes made after dispatch may result in additional charges and a revised estimated delivery time.
DELIVERY ATTEMPTS, RETURNS AND REDELIVERY
The client is responsible for confirming that the pickup and delivery locations will be open, accessible, and prepared to release or receive the items.
If delivery cannot be completed because of an incorrect address, unavailable recipient, closed location, refusal, access restriction, or missing instructions, HHA Courier may:
• Contact the client for instructions
• Wait at the location and apply wait-time charges
• Return the shipment to the sender
• Reattempt delivery at a later time
• Deliver to another approved location
Return trips and redelivery attempts are treated as additional delivery legs and will be quoted or invoiced separately.
HHA Courier will make reasonable efforts to complete a delivery and communicate available options before returning the shipment.
PROOF OF DELIVERY
Proof of delivery may include:
• Recipient name
• Signature
• Delivery photograph
• Time of delivery
• Location confirmation
• Client-provided chain-of-custody documentation
Clients must request any specific proof-of-delivery requirements before dispatch.
Photographs may not be available when photography is prohibited, unsafe, inappropriate, or restricted by the receiving location.
MEDICAL, LABORATORY AND SENSITIVE DELIVERIES
Clients are responsible for properly packaging, sealing, labeling, and documenting medical supplies, specimens, laboratory materials, medications, or other sensitive items before pickup.
HHA Courier transports shipments as presented and does not open sealed containers.
Clients must disclose before booking if a delivery requires:
• Temperature control
• Refrigeration or frozen handling
• Biohazard labeling
• Chain-of-custody documentation
• Signature confirmation
• Time-sensitive handling
• Special storage or positioning
• Regulated-material documentation
HHA Courier may decline any shipment that is improperly packaged, leaking, damaged, unsafe, undocumented, or outside the agreed service capabilities.
HIPAA, Bloodborne Pathogens, HazMat, and related awareness training does not remove the client’s responsibility to comply with all packaging, labeling, disclosure, and regulatory requirements.
PACKAGING AND CARGO RESPONSIBILITY
The client is responsible for packaging items in a manner suitable for normal courier transportation.
HHA Courier is not responsible for loss or damage caused by:
• Improper or insufficient packaging
• Undisclosed fragile contents
• Leaking or unsealed containers
• Incorrect labeling
• Normal shifting of inadequately secured internal contents
• Preexisting damage
• Manufacturer defects
• Items loaded or secured by the client against the driver’s recommendation
Oversized, unusually heavy, fragile, high-value, palletized, or special-handling items must be disclosed before the quote is approved.
Cargo acceptance is based on actual measurements, weight, safe loading, vehicle capacity, and available securing equipment.
HIGH-VALUE ITEMS
High-value cargo must be disclosed before dispatch.
Standard courier pricing does not automatically include replacement-value insurance for the full value of a shipment. Any special declared-value requirement or additional coverage must be discussed and approved in writing before pickup.
HHA Courier may decline currency, jewelry, negotiable instruments, irreplaceable originals, or other unusually high-value items.
PROHIBITED OR RESTRICTED ITEMS
HHA Courier does not knowingly transport:
• Illegal goods
• Stolen property
• Firearms or ammunition
• Explosives
• Unlawful drugs or controlled substances
• Unsecured hazardous materials
• Leaking or contaminated packages
• Live animals
• Human remains
• Items prohibited by federal, state, or local law
Hazardous, regulated, pharmaceutical, medical, or laboratory items are accepted only when approved in advance and presented with proper packaging, labeling, documentation, and handling instructions.
HHA Courier may inspect the exterior condition of a shipment and refuse any item that appears unsafe or inconsistent with the information provided.
DELAYS AND UNCONTROLLABLE CONDITIONS
Estimated pickup and delivery times are not guarantees unless a specific written service commitment is included in the approved quote.
HHA Courier is not responsible for delays caused by circumstances beyond reasonable control, including:
• Traffic accidents or road closures
• Severe weather
• Natural disasters
• Mechanical emergencies
• Law-enforcement activity
• Building security procedures
• Incorrect customer information
• Closed or unavailable locations
• Recipient delays
• Unsafe road or delivery conditions
• Government restrictions
• Events affecting normal transportation operations
HHA Courier will make reasonable efforts to communicate significant delays and provide available options.
CLAIMS AND SERVICE CONCERNS
Questions, damage concerns, missing-item reports, or service complaints should be submitted as soon as possible after delivery.
The client should provide:
• Invoice or quote information
• Pickup and delivery details
• Description of the issue
• Photographs when applicable
• Proof of the item’s value
• Original packaging when applicable
• Supporting documentation
Claims may be denied when damage resulted from inadequate packaging, undisclosed contents, preexisting damage, client handling, or circumstances outside HHA Courier’s control.
PRIVACY AND CUSTOMER INFORMATION
Information submitted through the website may be used to:
• Review quote requests
• Confirm availability
• Dispatch deliveries
• Communicate with pickup and delivery contacts
• Process Stripe payments
• Issue invoices and receipts
• Maintain delivery and business records
• Resolve payment or service concerns
Clients should not submit unnecessary private medical details, account passwords, Social Security numbers, or unrelated sensitive information through the quote form.
HHA Courier does not sell customer contact information.
RIGHT TO REFUSE SERVICE
HHA Courier may refuse or discontinue service when:
• A shipment is unsafe, illegal, improperly packaged, or inaccurately described
• Required payment has not been received
• A client has an overdue balance
• Pickup or delivery conditions are unsafe
• The requested service exceeds vehicle or handling capabilities
• A client, sender, or recipient engages in threatening, abusive, fraudulent, or inappropriate conduct
• Completing the service would violate a law, regulation, contract, or safety requirement
POLICY ACCEPTANCE
Submitting a quote request does not create a service agreement.
A service agreement is created only after HHA Courier confirms the booking and the client approves the quote, submits required payment, or otherwise accepts the service in writing.
HHA Courier may update this policy as business operations, payment requirements, pricing, or services change. The policy published on the website at the time a delivery is confirmed will apply unless different terms are included in a written agreement.
CONTACT
HHA Courier
Hart Holdings ATL LLC
Email: admin@hartholdingsllc.info
​