Service Hours & Availability

• Standard hours: Mon–Fri 7:00am–3:00pm

• After-hours / weekends: Available by request depending on service type and availability, especially for STAT and lab specimen requests.

• Service availability may vary based on distance, route timing, and driver schedule.

Service Area

• Metro Atlanta & surrounding areas.
  If your pickup/drop is outside the normal service area, we’ll confirm availability and pricing before dispatch.

Booking Requirements

To dispatch your order, we must have:

• Pickup & delivery addresses

• Contact name + phone at both locations

• Pickup time window (or preferred pickup time)

• Delivery deadline (if any)

• Item description + special handling notes

Pricing & Add-Ons

Your service price may increase based on:

• Additional stops

• Wait time

• STAT / Priority service

• After-hours / overnight / weekend service

• Heavy / oversize items (if applicable)

We recommend selecting the correct add-ons during booking to avoid delays in dispatch.

Wait Time

• First 10 minutes are included.

• After 10 minutes, wait time fees apply in set time blocks (per your add-on rate).

• Wait time includes delays at pickup or delivery due to loading, paperwork, or recipient unavailability.

Additional Stops

• Your booking includes 1 pickup + 1 drop-off unless otherwise stated.

• Extra stops must be added during checkout (or may be billed after service if unlisted).

Proof of Delivery (POD)

• Photo and/or signature proof of delivery available upon request.

• Medical/lab deliveries can include chain-of-custody documentation when provided by the client.

Medical / Lab / Specimen Handling

• Client is responsible for proper packaging, labeling, and required paperwork.

• We transport items as presented; we do not open containers.

• Please note special handling needs (temperature, fragile, biohazard labeling, etc.) in the booking request.

Cancellations & No-Shows

• Cancellations made close to dispatch time may incur a cancellation/callout fee (or minimum service charge), especially for after-hours/STAT requests.

• If the pickup or delivery location is closed/unavailable, a return/redelivery fee may apply.

Delivery Attempts / Return Trips

• If delivery cannot be completed due to incorrect address, unavailable recipient, or refusal, we can:

  • Return to sender, or

  • Re-attempt delivery

• Additional charges may apply for return trips and re-deliveries.

Prohibited Items

We do not transport illegal items or hazardous materials unless explicitly agreed to in advance with proper documentation and compliance.

Payment Terms

• Payment is due at booking unless a business account has been approved.

• Net terms (if offered) are available by agreement.